Support
Send context, not financial data.
Support can use the workflow, device details, coarse error and a reviewed diagnostic preview. No response-time SLA is promised.
Current app path
Settings → Support → Prepare diagnostic previewDiagnostic preview and email support are available for the external beta.Required
- iPhone and iOS version
- Affected screen
- Coarse error wording
- Safe reproduction steps
Optional
- A reviewed diagnostic preview with sensitive details removed
What can block completion
- Any ordinary email containing statements, balances, account numbers, API keys, backups or unredacted screenshots
- Local financial data
- Preparing a diagnostic does not upload the local database. You review the preview before sharing.
- Privacy or AI boundary
- Ordinary email is not a financial-document channel. Donation is a separate in-app consent flow.
- If it does not work
- Remove sensitive details. For an import issue, say whether the Inbox item remains; do not attach the original.
01
Prepare a safe report
- Open Settings → Support.
- Choose Prepare diagnostic preview.
- Read the preview and remove anything you do not intend to share.
- Email device/iOS, affected screen, coarse error and safe reproduction steps.
02
Never send through ordinary support
03
When to contact support
- A supported statement repeatedly fails after recovery.
- Reconciliation contradicts the original evidence.
- A save blocker has no visible Required message.
- Restore fails with the correct archive and password.
- A privacy or deletion control does not state its scope.